Terms and Conditions
General Bookings

CANCELLATION POLICY GENERAL BOOKINGS

The Postman’s Cottage - To receive a full refund you must cancel at least 30 days before check-in. You may also get a full refund within 48 hours of booking if the cancellation occurs at least 14 days before check-in. If you cancel between 7 and 30 days before check-in, you pay 50% for all nights booked. If you cancel less than 7 days before check-in, you pay 100% for all nights booked.

Eastnor House & Exclusive Estate Bookings - To receive a full refund you must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in. If you cancel between 7 and 14 days before check-in, you pay 50% for all nights booked. If you cancel after that, you pay 100% for all nights booked.

If government restrictions are placed on travel due to the impact of Covid-19, we will provide a free change of date to your booking for any bookings made directly with us. All other cancellations will be subject to our normal cancellation policy.

BOOKING POLICY
For elopements and events at Montville Estate, you must book directly and not through Airbnb. Any bookings booked via Airbnb will be cancelled and rebooked directly.

CHECK IN & CHECK OUT
The Standard check-in time is 3.00 pm on the day of arrival and the accommodation is to be vacated by 10.00 am on the day of departure. Early arrivals and late check-outs are at the discretion of management and must be requested at the time of booking.

PAYMENT POLICY

All bookings made through a third-party app follow relevant payment policies.

For direct bookings of The Postman’s Cottage and Eastnor House/Exclusive Hire full payment is required at the time of booking.

All direct payments must be made by direct transfer to our nominated bank account.

SECURITY BONDS
The Postman’s Cottage $350
Eastnor House $750
Entire Estate/Events $1000
A security deposit will be held from a valid credit card. Your credit card will only be debited in the event of not adhering to the terms and conditions, damage to the property, equipment, breakages, missing items or if extra cleaning is required at the discretion of management.

HOUSEKEEPING
Bookings for stays do not include daily room service. Additional housekeeping can be arranged if requested in advance at a fee.

SMOKING
Montville Estate and the grounds are strictly no smoking including the use of e-cigarettes. Smoking and e-cigarettes are strictly prohibited on site and inside any rooms, balconies, common spaces or anywhere on the property. Should you or any other person staying with you be found to be smoking or find traces of smoking in scent or burn marks, Montville Estate reserves the right, at its absolute discretion, to cancel your booking, in which case, you will be asked to immediately to leave the premises. Any payment which you have made to date under this agreement will not be refunded to you and a minimum cleaning fee of $500 will be charged to the card on file.

PERSONAL BELONGINGS
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupant's personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

CHILDREN & PET POLICY
The Postman’s Cottage is a couples retreat and not appropriate for children, however we can accomodate infants under 1.

Eastnor House is child-friendly, however if booking the house only, parents must be respectful of guests in The Cottage.

We allow pets by application only and if accepted we have a $50 pet fee for The Postman’s Cottage and a $70 pet fee for Eastnor House/Estate Bookings. If pets are found to have been on furniture or to have damaged any property, a $500 cleaning fee will be charged to the card on file.

EVENTS & ELOPEMENTS Events and Elopements Friday - Sunday can only be held at Montville Estate if the whole of estate is booked for exclusive hire. Cottage & Ground Only Elopements can only be booked Monday - Thursday in off peak periods (no public holidays, school holiday periods).

BEHAVIOUR
We are in a residential area and would ask that you respect our neighbours at all times. Parties or gatherings are strictly prohibited unless prior arrangements have been made with Management. Disturbance to other guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received the first warning will be given, if a second complaint is received this will result in immediate eviction with no refund. All music and noise must be turned down by 8 pm and shut off by 10 pm.

BREAKAGES AND DAMAGES
Damages or breakages of furniture or furnishings must be reported to management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest's visitor will be charged and recouped in full from the guest's credit card. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest's credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if the furniture is not returned to its original location.

COMMERCIAL PHOTOSHOOTS
Photoshoots come at an additional fee, they must be organised and agreed upon prior to booking.

BREACH OF TERMS AND CONDITIONS
You agree that should you or your guests breach any of the terms and conditions: You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice.